Terms and Conditions

Renter’s Requirements – Primary renter/driver and additional drivers must be at least 25 years of age, have a valid drivers’ license, and present a major credit card to secure the Security/Damage Deposit. All additional drivers must be listed on the Rental Agreement and provide copy of valid license.

Security/Damage Deposits - A minimum REFUNDABLE Security/Damage Deposit is required. This refundable deposit is in addition to the rental cost. The security deposit may be increased at our sole discretion. Total deposit amount must be placed on a major credit card, in the RENTER”S NAME ONLY, at the time of reservation. Check cards, checks or cash is not accepted on deposits. Deposits are refundable within 15 business days after the conclusion of the rental, minus deductions applicable to damage, excess generator usage, etc. Refunds are returned in the form of a check. A transaction fee of $50 will be applied to any refund requested to be placed back onto a credit card. Credit card refunds can only be applied to the original card given for the deposit.

Cancellation Policy - The security deposit secures your specific reservation. If you cancel 30 days or more before your departure date, we will refund the deposit less a $50 processing fee. If you cancel inside 30 days but more than 14 days of the departure date, we will apply your deposit to a future rental within the calendar year. If you cancel within 14 days of your departure date, you will lose your deposit.

Substitutions - Every effort is made to provide the vehicle requested. We reserve the right to substitute similar or a higher-grade vehicle if necessary. If a vehicle of lower grade is offered and accepted, our liability is only the price difference between the two vehicles. RV Connection is not responsible for consequential damages.

Generator - All motorhomes are equipped with generators. They are not necessary for normal vehicle operation. If the customer chooses to use the generator, extra charges apply.

Vehicle Return - All units are to be returned by 12 Noon on the last day of the contract. Unauthorized extensions will be charged at twice the vehicle’s posted daily rate. There are no refunds or credits on early returns. Holding tanks must be returned empty or we will charge a $50 dump fee.

Roof Access - Access to any vehicle roof is strictly forbidden with the exception of our Airstream SkyDeck. Renter is responsible for all roof damage. All agreements will be void if determined that damages or injuries, including death, occurred while on the roof and all costs associated will be the sole liability of the renter.

Smoking – Smoking is NOT PERMITTED in any unit. Failure to comply will result in automatic forfeiture of entire deposit plus all related cleaning charges and odor removal if determined that smoking has occurred either by the renter or someone associated with the renter. This cost would include any loss of rental.

Pets – We recommend not bringing pets on an RV trip. Due to complications some may have with pet allergies, typically pets are not allowed. However, there are select units we will allow small pets in. Final decision is at our sole discretion. Customers are responsible for any/all pet damage to the vehicles as well as the additional cleaning required for any vehicle having an animal in it. If a pet is allowed, an additional pet deposit of $200.00 ($100.00 of which is NON-REFUNDABLE) will need to be issued on a major credit card. Deposit will be refunded in accordance with our refund policy.

Towing - Towing is only allowed with vehicles equipped with factory-installed hitches. If allowed the towed item can not exceed 3,500 lbs. and must have installed tow apparatus. An additional charge will be applied when towing is permitted. RV Connection reserves the right to deny towing at our sole discretion. RV Connection does not provide collision or liability insurance coverage of any type for any/all damages or injuries to any party caused by the towed object.

Maintenance Requirements - The customer is required to maintain fluid levels in both the engine and the power generator. Also to report any service requirement to our Customer Service Department, an 800 number will be provided at departure. Customers are responsible for all damages due to negligence. Hassle-free, 24-hour roadside assistance ... is offered for your convenience for a nominal fee. We suggest all renters take advantage of this coverage.

24-hour Roadside Assistance - Hassle-free 24 hour service is offered for your convenience for a nominal fee. NOT AVAILABLE ON TRAVEL TRAILER RENTALS.

Accidents - All accidents must be immediately reported to proper authorities and to RV CONNECTION. Failure to do so will void any signed agreements.

Restricted Areas - Vehicles are restricted from use in Death Valley and similar desert areas during hot periods and in Manhattan, NY at anytime. Vehicles are not allowed in Mexico and permission is required prior to crossing into Canada.